Your Banking. Reimagined. Upgraded. Simplified. Elevated.

Your new digital banking experience launches March 9, 2026.

We're upgrading to a next generation, intuitive online and mobile banking platform that makes managing your money faster, easier, and more secure.

WHAT YOU NEED TO KNOW

New Platform Launch: March 9, 2026

On March 9, consumers and most business customers will gain access to a redesigned online and mobile banking experience with enhanced features, improved security, and intuitive navigation.

Transition Window: March 6 (5:00pm) – March 9

During the transition, online and mobile banking will be temporarily unavailable while we complete the upgrade. Your funds remain safe and fully accessible through ATMs, debit cards, phone banking, and branch services.

Important Bill Pay Deadline: March 4

Bill Pay services will pause at 4:00pm on Wednesday, March 4, 2026 as we prepare for your upgraded experience. Please schedule any payments due during the transition before this time. Bill Pay returns, enhanced, on March 9.

WHO IS AFFECTED

✓ Consumer Customers

You're moving to the new platform. Use your existing login details, an enhanced mobile app and upgraded features starting March 9.

✓ Small Business Customers

Most of you will move to the new platform on March 9, gaining enhanced business tools, multi-user controls, and upgraded account management.

✓ Commercial Customers

Your platform is not changing. All Treasury Management services continue without interruption. No action needed.

TIMELINE: WHAT HAPPENS WHEN

March 4, 2026 (4:00 pm EST)

Bill Payment services will be temporarily unavailable for both Personal and select Small-Business customers.

March 6, 2026 (5:00 pm EST)

We will begin disabling access to Consumer eBanking and Business eBanking (for selected Small Business customers). Affected users will not have access to the current online banking web portal or mobile application.

March 7, 2026 (Saturday)

Branch banking will be available during normal business hours (almabank.com/Locations). Also, the Call Center will be available between 9:00am and 1:00pm at 855.541.1000.

March 6 – 9

Transition Weekend – Platform migration in progress

Available during the migration:

Debit card transactions
ATM withdrawals and deposits
Branch services (regular hours)
24-Hour Telephone Banking: 866-424-8229

Unavailable during the migration:

Online banking login
Mobile app access
Online transfers
Account viewing online
Bill Pay

March 9, 2026 (approximately 7:00 am EST)

The new Alma Bank Online and Mobile Banking platform launches.

WHAT'S BETTER ON THE NEW PLATFORM

Enhanced mobile app with streamlined navigation
Improved account visibility across devices
Upgraded security and alerts
Intuitive money-management tools
Multi-user support for small businesses
Bill payments, Zelle® transfers, transfer between accounts, and domestic wire capability (subject to applicable limits) all from one platform.
Bank Personal Finance Manager provides a clear, unified view of your financial accounts.

Alma Bank Online Banking Accounts Page

Features
Bill Payment	Personal Financial Managmeent (PFM)
External Transfers *	My Credit Manager
Payments to Alma Customers	Zelle® Personal
Statement Viewing	Domestic Wires *
Check Viewing	Remote Deposit via Mobile
Notice Viewing	External Account Linking
Transaction Viewing	Push/Text/Email Notifications
Mobile Access	Multi-Factor Authentication (MFA)
Card Controls

* Features marked with an asterisk are subject to applicable limits.

FREQUENTLY ASKED QUESTIONS

General Questions

Q: When does the new platform launch?
A: March 9, 2026.

Q: Who is affected by this change?
A: Consumer and most small business customers currently using online or mobile banking. Customers with Treasury Management Services and complex relationships will not be transitioned at this time.

Q: I am a Commercial/Treasury Management client, will I be converting to the new platform?

A: If you are currently enrolled in any of the Treasury Management services listed below, your profile will remain under our existing Business eBanking platform.

ACH Origination
ACH Positive Pay
Positive Pay
Remote Deposit
Wire Transfer Origination

Commercial/Treasury Management clients will continue to use the login labeled “Commercial/TM Customer Login”.

Q: I am a Small Business, what platform will I be using?

A: If your existing Business eBanking profile is scheduled for conversion, you will receive an email with instructions on how to begin using the new Digital Platform when we go live.

In the meantime, all users associated with your company’s online banking profile should sign in to the current system to:
- Ensure their profiles are active
- Verify or update their email address and phone number
- It is critical that all Business eBanking Administrators sign in to:
- Verify or update their email address and phone number
- Ensure proper access during the transition
- Remove any inactive users that should not be transferred to the new system

Q: Will I have access to my money during the transition?
A: Yes. You will have full access to your funds at all times through ATMs, debit cards, phone banking, and branch services during normal business hours.

Q: What won't be available during the transition period (March 6-9)?
A: Online banking login, mobile app access, online transfers, and the ability to view account balances or transaction history online.

Q: Will my account data transfer to the new platform?
A: Yes. All your account balances, transaction history, and account details will be available when the new platform launches on March 9.

Q: Can I view both my personal and small business accounts together in one place on the new platform?

A: Yes, you can easily toggle between personal and small business accounts on the mobile app and in online banking. To set up this feature, you must log into online banking on your desktop, then go to the menu option in the upper righthand corner where your name is listed and select the option to link another profile and follow the prompts.

After the feature is set up, it will be available both on the mobile app and in online banking. To toggle to your other account, please log in, go to the menu option in upper righthand corner, click the arrow beside your name and select the profile to which you would like to toggle. Please select “remember this device” at login if you would like the linked account to appear permanently. (You will need to be on your own, secure device)

Q: What if I currently have access to both personal and small business accounts through Business Online Banking?

A: If you currently access both personal and small business accounts exclusively through the current Business eBanking platform, you will not be automatically converted at this time and will continue using the existing business platform. If you wish to move to the new banking experience, you may self‑enroll as both a Personal user and a Business user. After enrolling, you will be able to toggle between your personal and business profiles within the new system.

If you access both personal and small business accounts through the current Business eBanking platform and you also maintain an active Personal eBanking profile, your Personal eBanking profile will be converted to the new platform. If you would like to begin using the new Business banking solution as well, you may self‑enroll each of your business entities as needed. Once enrolled, you will be able to switch seamlessly between your personal and business profiles in the new system.

Q: I do not have a North American–formatted telephone number. Will I still be able to receive the SMS code required for two‑factor authentication (2FA) verification?

A: Upon your initial sign‑in, you can use your verified email address to access your account. For subsequent logins, you may continue to verify using your email, or you can choose to download and use an Authenticator app (eg. Google Authenticator).

Additional authentication device options can be managed within your online banking profile by navigating to Settings. To get to Settings, select your name in the upper‑right corner, then choose Settings, and then select Security.

Bill Pay Questions

Q: Why is Bill Pay ending on March 4?
A: Bill Pay is transitioning to an enhanced system on the new platform. We need time to migrate your payee information securely.

Q: Will I be able to use my savings account to initiate Bill Pay?

A: In the legacy system, you were able to use your savings account. To enhance security and align with fraud-prevention best practices, the use of savings accounts will now be disabled.

Q: What happens to my scheduled bill payments and transfers during the transition?
A: All future-dated bill pay items and scheduled transfers will continue to be processed as planned.

Q: Will my Bill Pay payees and history transfer to the new system?
A: Your Bill Pay payees will be converted to the new system. However, payee history will not be transferred to the new Bill Pay menu. You can refer to your account history or statements to review prior Bill Payments.

Q: What should I do about bills due between March 4 – 9?
A: Schedule those payments before March 4, pay them by phone, visit a branch, or mail payments directly to your billers.

Q: Will Bill Pay work the same way on the new platform?
A: Yes, with improvements. The new Bill Pay system will have more capabilities and easier to use.

Login & Access Questions

Q: How do I log in to Personal & Small Business Banking for the first time?
A: Personal and Small Business Banking customers will now access online banking through the same landing page. Please note that Small Business customers will no longer need to enter a numerical Company ID.

You may continue using your existing username and password. However, usernames containing any of the following special characters are not supported in the new system:

! # $ % ^ & * ( ) = { } [ ] : ; " ' < > , ? / \ | ~ `

If your username includes any of these characters, you must use the email address we have on file as your username for your initial sign‑in. If you need to confirm which email address is associated with your account, you may log in to the legacy system to verify. After your first sign‑in, you will be able to update both your username and password.

Q: What if my password is not working in the new system on or after March 9, 2026?

A: Select “Forgot Password” to reset your password.

Q: I cannot log in with my previous user ID. What should I do?

A: If your business previously used a generic user ID—such as “Admin” or similar—the new Online Banking platform may not recognize that ID after the upgrade.

To access your account:

Try signing in using the email address we have on file for you.

If you are unsure which email is associated with your profile, select “Forgot Username” on the login page.
If you cannot remember your password, use the “Forgot Password” option to reset it securely.
If you still have trouble logging in, our support team is available to help you restore access quickly.

Q: Will my username and password change?
A: Your username will stay the same, you will be asked to create a new password. Please note, however, that usernames containing the following special characters (! # $ % ^ & * ( ) = { } [ ] : ; " ' < > , ? / \ | ~ `) are not supported in the new system. For your initial sign-in, use the email address we have on file as your username. If you need to confirm this email address, log in to the legacy system to verify. After your first sign-in, you will have the option to update your username and password.

Q: Is there a new mobile app available?

A: Yes. For your convenience, a QR code will be provided during your initial sign-on to download the new app. Alternatively, you may search for the app in the Apple App Store or Google Play Store after March 9th. Both Personal and Small Business customers will use the same mobile application.

Q: What if I forget my login information?
A: Support will be available starting March 9 to help you access your account.

Business Banking Questions

Q: I am a small business, what platform will I be using?

A: If your existing Business Online Banking profile is scheduled to be converted, you will be notified via email with instructions on how to begin using the new Digital Platform on March 9, 2026.

Q: I'm a small business customer. What happens to my multi-user access?
A: Multi-user access will continue on the new platform. Instructions for setting up users will be sent before launch.

Q: I use treasury management services. Am I affected?
A: No. Commercial customers using treasury management products will experience no changes. Your current platform remains unchanged.

Q: What about ACH and wire transfers during the transition?
A: Phone banking and branch services can process ACH and wire transfers during the transition period from March 6 - 9.

Support Questions

Q: Who do I contact if I need help?
A: Call 855-541-1000 or visit any Alma Bank branch. Support is available throughout the transition.

Q: What if I experience an issue with the new platform?
A: Our team will be ready to assist you on launch day and beyond. Help resources and live support will be available.

Q: How can I access my accounts during the transition weekend?
A: You can check balances and access funds via: